At the Pennsylvania Association of Notaries (PAN), we respect your privacy and are committed to providing a transparent and compliant SMS communication experience. This policy outlines the terms of our SMS communications, your rights, and how we handle your personal information in compliance with TCPA, CTIA guidelines, and TCR requirements.

Purpose of SMS Communications

We may use SMS messages to communicate with you about:

• Transactional updates (e.g., order confirmations, appointment reminders).
• Marketing promotions, offers, or other informational updates.
• Important service announcements.

By opting into our SMS services, you consent to receive text messages for these purposes.

Consent and Opt-In

When you provide your phone number and consent to receive SMS messages, you agree to:

• Receive recurring text messages from PAN at the number you provide.
• Acknowledge that message frequency may vary based on the purpose of communication (e.g., transactional updates vs. marketing promotions).
• Understand that standard message and data rates may apply.

How to Opt In:

You can opt in by checking the relevant box on our forms or replying YES to an opt-in message from us. You will receive a confirmation message detailing the types of messages and frequency.

Message Frequency:

The frequency of SMS messages may vary depending on your preferences and the type of communication. For example, you might receive:

• Customers and Guests: Updates regarding your orders, deliveries, or other relevant information (e.g., 2-4 messages per month).
• Job Applicants: Information about your application status, onboarding materials, or other employment-related updates (e.g., 1-3 messages per month).

Opt-Out Mechanism

You can stop receiving SMS messages from us at any time by:

• Replying STOP to any message you receive.
• Contacting us directly (See Contact Us below).

Once you opt out, we will immediately cease sending you further messages.

HELP and Support

If you need assistance with our SMS services, you can reply HELP to any message, or contact us at:

• Email: [email protected]
• Phone: 412-281-0678 or toll-free 1-800-944-8790
• Website: https://www.notary.org/contact

Data Privacy and Sharing

We value your privacy. The phone number you provide will only be used for SMS communications as described in this policy. We may share your phone number with our SMS service provider, RingCentral, to facilitate message delivery. Your information will not be sold or shared with third parties for marketing purposes without your consent.

For all methods of obtaining consent, you must review our Privacy Policy, which includes:

• A clear statement that information obtained during the SMS consent process will not be shared with third parties.
• How your consumer information is used, collected, and shared.

Our Privacy Policy includes details about:

• The types of messages you can expect to receive. For example:
  • Customers and Guests: Updates regarding your orders, deliveries, or other relevant information.
  • Job Applicants: Information about your application status, onboarding materials, or other employment-related updates.

For more details on how we handle your data, please see our Privacy Policy and Terms of Service.

Compliance with Other Regulations

We adhere to all applicable laws, including the Telephone Consumer Protection Act (TCPA), regarding SMS messaging. We ensure that our messaging practices comply with legal requirements, including obtaining consent, providing opt-out instructions, and respecting user privacy.

Updates to This SMS Compliance Policy

We may update this policy to reflect changes in our practices or compliance requirements. We encourage you to review it periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this SMS Compliance Policy, you can contact us:

• By visiting this page on our website: https://www.notary.org/contact
• By mail: 400 Fort Duquesne Blvd, Ste 401, Pittsburgh, PA 15222