Meet PAN's Instructors

PAN's instructors have extensive teaching backgrounds in diverse fields. They are well-versed in Pennsylvania Notary Public law, motor vehicle transactions, complex notarial forms and procedures.

Brian Dowd

Brian is known for his upbeat and energizing presentations and quick sense of humor. His engaging teaching style has helped hundreds of men and women understand the complexities of notarial work and the importance of the function of the notary in today's society.

Prior to joining PAN in 2004, Brian's areas of expertise comprised of people skills training, customer service coaching, sales and marketing.

In addition to teaching notarial concepts, Brian is also Manager of Marketing and Training and Customer Service. He graduated from Syracuse University with a bachelor's degree in political science.

"I adapt my teaching methods to meet the needs of my audiences. I make my presentations fun and informative to help notaries achieve higher levels of professionalism," said Brian.

Brian Crocker

Brian has been an instructor with PAN since 2004. He is an expert in Pennsylvania notary law, notarial procedures and PennDOT motor vehicle paperwork. Brian's distinctive voice can be heard on PAN's online courses, PAN's notary public application interactive tutorial and on other informational videos.

Before joining PAN's team of instructors, Brian worked for United Healthcare Insurance for 14 years, with the last four years as a trainer in the Pittsburgh service center. He is a graduate of Westminster College with a bachelor's degree in telecommunications and computer science.

"I like to tell stories about real notaries and the mistakes they have made. It helps participants realize potential liability and will hopefully keep them out of trouble," said Brian.

Jon Marencel

Jon Marencel first joined PAN in the Customer Service Department and spent several years answering members' notary and motor vehicle questions.

He then transitioned to the Education Department where his knowledge of notary law and motor vehicle paperwork serves him well as a PAN instructor. 

A 2005 graduate of Sto-Rox High School, Jon completed two years of study at Robert Morris University before entering the workforce as a customer service representative at Lender Processing Services, a position he held for three years, and a client service representative for one year at the University of Pittsburgh Medical Center.

His hobbies include bowling, golf, playing softball, and attending Pittsburgh Pirates' baseball games and University of Pittsburgh football games. He also enjoys traveling, especially to watch University of Michigan football games.

"I enjoy being on the road to teach and getting to visit different cities," said Jon. "Getting to inform people across Pennsylvania what notaries actually do is a new adventure every time I present a seminar."

Dr. Katherine Senko, Ed. D.

Katherine has an extensive background in instructional design, learning strategies, project management and training and development.

Before she joined PAN in 2019, Katherine served as a computing consultant at Carnegie Mellon University for nearly two years. In 2012, she founded the International School of Academic Excellence in Argentina, in which she guided students through the business process that resulted in motivating students to brainstorm business ideas and then plan and execute them to generate money and improve their living standards.

For nearly 10 years, Katherine was the aviation curriculum developer for Turbo Teams, Inc., a corporation based in London, United Kingdom. She designed, implemented, evaluated and updated the entire Crew Resource Management course.

She received a Bachelor of Science degree in psychology and biology from Saint Mary's College, Notre Dame, Indiana; a Master of Science degree in secondary education from Duquesne University, Pittsburgh, Pennsylvania, and a Doctor of Education, Educational Leadership degree from the University of Phoenix. In addition, she earned a certification from the Talent Development Certification program and is certified in instructional design, training delivery and learning technologies.

"I love interacting with the seminar attendees," Katherine said. "It brings notary work to life."