Customers & Camaraderie Go Hand in Hand
Great customer service isn't just training and knowledge. Take for instance PAN's Customer Service Department.
Our customer service representatives have had plenty of telephone training. And they certainly have the knowledge and experience to tackle all notary and PennDOT paperwork questions. What's different about our customer service representatives is their camaraderie.
They chat, they laugh, they step up and help each other with the avalanche of notary aplications that come in daily. They work together to answer your questions. When you call in or use Live Chat, you're not just getting help from a single customer service representative, you are being assisted by the entire department.
Our customer service representatives are not hidden away behind cubicles. The department is an open floor plan, which makes conversation and working together must easier.
Items on their desks reflect their individual personalities. For Becky, it's her calendar of French locales and her vase filled with lavender; Lisa loves her two little troll dolls that were given to her by a dear friend; and for Megan, it's her pushpin donut because she "loves strawberry donuts." Ruth loves her pansy calendar (her favorite flower) and a photograph of her grandchildren. Jan also has various photographs of her grandchildren, because "having grandchildren is the best." Cheryl has a mouse pad of her twin daughters when they were toddlers. They are now nearly 20 years old. DeAnna displays her crocheting skills with a colorful coaster she created, and Bill, our newest customer service representative, has yet to bring in a personal item to decorate his desk.
Above all else, PAN's customer service representatives are here to serve you, cheerfully and proficiently.
Our customer service representatives have had plenty of telephone training. And they certainly have the knowledge and experience to tackle all notary and PennDOT paperwork questions. What's different about our customer service representatives is their camaraderie.
They chat, they laugh, they step up and help each other with the avalanche of notary aplications that come in daily. They work together to answer your questions. When you call in or use Live Chat, you're not just getting help from a single customer service representative, you are being assisted by the entire department.
Our customer service representatives are not hidden away behind cubicles. The department is an open floor plan, which makes conversation and working together must easier.
Items on their desks reflect their individual personalities. For Becky, it's her calendar of French locales and her vase filled with lavender; Lisa loves her two little troll dolls that were given to her by a dear friend; and for Megan, it's her pushpin donut because she "loves strawberry donuts." Ruth loves her pansy calendar (her favorite flower) and a photograph of her grandchildren. Jan also has various photographs of her grandchildren, because "having grandchildren is the best." Cheryl has a mouse pad of her twin daughters when they were toddlers. They are now nearly 20 years old. DeAnna displays her crocheting skills with a colorful coaster she created, and Bill, our newest customer service representative, has yet to bring in a personal item to decorate his desk.
Above all else, PAN's customer service representatives are here to serve you, cheerfully and proficiently.
